Terms & Conditions

01. About PHOCUS

Welcome to PHOCUS India, operated under the PHOCUS Skincare brand. Throughout these Terms & Conditions, the words “PHOCUS,” “we,” “our,” and “us” refer to PHOCUS India.

These terms govern your access to and use of our website, including browsing, purchasing products, and interacting with the services available through our website.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree, please discontinue using the website.

02. Website Use

You agree to use this website only for lawful purposes and in a manner that does not violate applicable laws, infringe the rights of others, or interfere with the website's operation.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorised access to our systems or data.
• Submit false, misleading, or incomplete information when placing an order.
• Interfere with the security, functionality, or availability of the website.

We reserve the right to restrict access to the website where reasonably necessary to protect our business, customers, or services, subject to applicable law.

03. Products & Skincare Disclaimer

PHOCUS develops skincare products intended for cosmetic use. Product descriptions, ingredient information, directions, and other content are provided to help you make informed purchasing decisions.

Individual skin types and experiences vary. We do not guarantee specific results, and product outcomes may differ from person to person.

Our products and website content are not intended to diagnose, treat, cure, or prevent any disease unless expressly stated and legally permitted.

Please review the product label and ingredient list before use. Perform a patch test before introducing a new product into your skincare routine. Discontinue use if irritation or discomfort occurs.

If you have a skin condition, allergies, or concerns about whether a product is suitable for you, consult a qualified healthcare professional before use.

04. Product Information & Availability

We make reasonable efforts to ensure that product descriptions, prices, ingredients, images, and availability information are accurate and up to date.

Colours and product appearance may vary depending on your screen, lighting, and display settings. Product images are illustrative and may not always represent the exact appearance of the delivered item.

Product availability may change without prior notice. We reserve the right to update product details, discontinue products, or correct errors in accordance with applicable law.

05. Orders & Payments

When you place an order, you agree to provide accurate and complete billing, shipping, and contact information.

Placing an order does not automatically guarantee acceptance. Orders may need to be reviewed, and we may contact you if additional information is required.

Prices, applicable taxes, shipping charges, and available payment methods will be displayed during checkout where applicable.

If an order cannot be fulfilled, or an error affects its price or availability, we will take appropriate steps to resolve the issue in accordance with applicable law.

06. Shipping & Delivery

Orders are shipped to the delivery address provided at checkout. Please ensure that your address, phone number, and other delivery details are correct.

Delivery estimates, shipping charges, serviceable locations, and applicable conditions will be communicated through the website or during checkout, where available.

Delivery timelines are estimates and may be affected by courier operations, weather, public holidays, or circumstances beyond our reasonable control.

For details about shipping, please review the shipping information provided on our website or contact our support team.

07. Returns, Refunds & Cancellations

Returns, refunds, replacements, and cancellations are subject to the applicable policy published on our website and the requirements of applicable law.

Please review our Refund & Return Policy before placing an order.

If you receive a damaged, incorrect, or defective product, please contact us with your order details and supporting information so that we can review the issue.

Nothing in these terms is intended to remove or restrict any consumer rights available to you under applicable law.

08. Intellectual Property

Unless otherwise stated, the content on this website—including text, product descriptions, photographs, graphics, logos, branding, and design elements—is owned by or licensed to PHOCUS.

You may browse the website and use its content for personal, non-commercial purposes. You must not reproduce, distribute, modify, republish, or commercially exploit our content without prior written permission, except where permitted by law.

09. Reviews & Customer Submissions

If you submit a review, comment, testimonial, or other content, you confirm that it is truthful to the best of your knowledge, lawful, and does not violate another person's rights.

Please do not submit confidential information, abusive content, spam, or material that infringes intellectual property rights.

Any use of customer-submitted content by PHOCUS will be subject to applicable law and any permissions or consents required.

10. Third-Party Services & Links

Our website may use or link to third-party services, including payment providers, delivery partners, analytics services, and social media platforms.

These services may operate under their own terms and privacy policies. PHOCUS is not responsible for the independent content, policies, or operations of third-party websites and services, subject to applicable law.

11. Privacy & Personal Information

We may collect and process information necessary to operate our website, process orders, provide customer support, and improve our services, in accordance with our applicable privacy practices and legal obligations.

For more information about how personal information is handled, please review our Privacy Policy.

12. Limitation of Liability

To the extent permitted by applicable law, PHOCUS will not be liable for losses arising from circumstances beyond our reasonable control or from the temporary unavailability of the website.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is not permitted by law, or limits your statutory consumer rights.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, or legal requirements.

The latest version will be published on this page with its updated date. Your continued use of the website after changes are published will be subject to applicable law.

14. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes will be handled by the appropriate courts or forums with jurisdiction under applicable law.

Nothing in this section limits any consumer remedies or jurisdictional rights available to you under applicable law.

15. Contact PHOCUS

If you have questions about these Terms & Conditions, our products, or an order, please contact us using the details below.

Thoughtful care. Clear information. A more considered skincare ritual.